Kolkata, 14 January 2026:
Global customer experience (CX) services provider Fusion CX has announced the acquisition of Skycom BPO, an El Salvador–based nearshore business process outsourcing company with operations across Latin America. The acquisition is set to add approximately USD 25 million in annualised topline revenue to Fusion CX and significantly enhance its regional delivery capabilities.
The move marks a strategic milestone in Fusion CX’s expansion across Latin America and the Caribbean, reinforcing its nearshore delivery ecosystem and its ability to manage complex, high-volume CX programs for North American and global clients. Skycom BPO brings strong operating expertise across telecom, utilities, BFSI, and digital-first enterprises, complementing Fusion CX’s existing service portfolio while expanding its bilingual capabilities and regional scale.
Commenting on the acquisition, Pankaj Dhanuka, CEO, Fusion CX, said nearshore delivery has emerged as a key priority for enterprises seeking resilient, scalable, and culturally aligned CX operations. He noted that the addition of Skycom strengthens Fusion CX’s Latin America footprint, expands its bilingual talent pool, and enhances service delivery across critical industry verticals. “This acquisition reinforces our long-term vision of building a globally integrated delivery network that combines regional depth with enterprise-scale capabilities,” he said.
Latin America continues to be a core growth market for Fusion CX’s nearshore strategy. With delivery centres in Jamaica, Colombia, El Salvador, and Belize, the company has built a robust regional ecosystem offering time-zone alignment, bilingual talent, and operational flexibility, seamlessly integrated with its offshore and onshore delivery models.
As of December 2025, Fusion CX employs 4,500 professionals across Latin America and the Caribbean, delivering CX and BPO services to clients in sectors including telecom, utilities, BFSI, healthcare, and digital-first enterprises, with several Fortune 500 organisations among its clientele. Of the total regional workforce, 900 employees have joined through the Skycom acquisition. The region plays a vital role in supporting North American clients, particularly for voice-led, bilingual, and high-volume customer engagement programs.
Giovanni Scalia, CEO, Skycom BPO, said the integration with Fusion CX provides Skycom access to a truly global, multi-site, and multilingual delivery platform. He added that Fusion CX’s technology strengths, including its Omind innovation framework, will enable faster scaling, improved service quality, and enhanced value creation for clients. “Together, we are well positioned for the next phase of growth,” he said.
Following the acquisition, Skycom BPO’s operations will be fully integrated into Fusion CX’s global delivery framework, enabling the combined organisation to deliver end-to-end CX solutions across voice, digital, and AI-enabled channels.
